Customer Support

Real help.

Reach the Serenity studio directly. Real humans, fair response times, and answers that actually move things forward.

No. 01 / Email

Best for order issues, returns, payment questions, or anything that needs detail.

Replies within 1 working day

No. 02 / Phone

For time-sensitive questions and live conversation.

Mon–Sat, 10:00–19:00 IST

No. 03 / Grievance

For unresolved concerns or formal complaints under IT Rules, 2021.

Acknowledged within 24 hours

Quick links

Step 01

Live status & timeline

Step 02

7-day window from delivery

Step 03

Timelines & payment routes

Step 04

Common questions answered

Our Promise

We don’t do auto-responders that say nothing, or scripts that loop. When you reach us, you reach a person at our studio. That’s the entire promise.

If something is our fault, we say so. If we can fix it quickly, we do. If a refund is owed, we initiate it within 48 hours of approval.

01
One working dayEvery customer message gets a real reply within one working day.
02
No phone treesYou call, a person picks up — or you reach voicemail and we call back.
03
No scriptReal conversations, written by the team that ships your order.
04
48-hour refundsFrom our side, refunds are initiated within 48 hours of approval.